Customer Service Executive

• Answering of incoming calls and respond to emails
• Handling of customer enquiries through both telephone and email
• Handling and responding to emails sent by the authority
• Managing and resolving customer complaints to achieve customer satisfaction
• Provide customers with product and service information
• Keying of new customer information into CRM system/ Updating of existing customers’ information
• Identify and escalate urgent complaints
• Liaise with the operation department to attend to customers’ complains
• Follow up with customer calls where necessary
• Keying in all call information into the CRM system in accordance to standard operating procedures
• Fulfill other duties as and when assigned by the management

• Possess a Diploma in any discipline or equivalent qualifications
• 2 years of working experiences preferably in a call centre or customer service role
• Able to withstand work pressure and customers’ demands
• Customer orientated
• Able to work in a team
• Able to work in a fast paced environment
• Good listening skills
• Patience when handling customers

Interested candidates may submit a comprehensive resume, stating expected salary and date of availability together with a recent photograph and job applied for to the following:

Only short listed candidates will be notified.
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